Frequently asked questions
We offer a range of services including DVA claims assistance, veteran medical support, liability claims, and permanent impairment claims, all available through our telehealth service.
You can lodge a claim via your MyGov or via a D2051 form. You do not need supporting evidence at this stage as DVA can request this later. Please contact our friendly staff to understand this process.
Our telehealth service allows you to access our support and services remotely. It involves consultations and follow-ups via online platforms, ensuring you receive the necessary assistance from anywhere.
Absolutely. Our services are designed to be accessible to all veterans, regardless of their location, thanks to our comprehensive telehealth platform.
The process involves an initial consultation, assessment of your claim, gathering of necessary documents, and ongoing support throughout the claim submission and resolution phases.
The processing time for DVA claims can vary depending on the complexity of the case. Our team works efficiently to ensure a smooth and timely process.
During the initial consultation, we discuss your specific needs, assess your situation, and outline the steps we will take to assist you, all while ensuring your comfort and understanding of the process.
Ensure you have a stable internet connection, a quiet space for the conversation, and any relevant documents or information about your service and health history.
All costs are covered by DVA. Our team can explain in-depth what process is to be followed.
We adhere to strict confidentiality and privacy policies to protect your information. Our telehealth platform is secure, ensuring that all communications remain private.
You can begin by contacting us via our website, phone, or email. We will guide you through the steps to get started and answer any further questions you have.
