Frequently Asked Questions

We understand that navigating mental health challenges and the DVA claims process can be overwhelming. The Rosemary Centre is here to support veterans of the Australian Defence Forces throughout their journey. We offer a range of mental health and psychiatric assessment and reporting services to assist you in obtaining the support and recognition you deserve. We can support you with your DVA claims, veteran health support, liability claims, and permanent impairment claims. All our services are available via telehealth for improved accessibility.

You can lodge a claim via your MyGov, MyServices or via a D2051 form. You do not need supporting evidence at this stage, as DVA can request this later. You can upload all relevant diagnosis documents and any supporting documentation that will help with your claim.  Please contact our friendly staff to discuss how we can help you find the appropriate support with this process.

Our telehealth service allows you to access our services remotely. It involves consultations and follow-ups via online and telephone platforms, allowing you to find necessary assistance from anywhere.

Thanks to our comprehensive telehealth platform, our services are designed to be accessible to all veterans, regardless of their location.

We don’t handle the DVA claims directly, but we can connect you with a DVA advocate who can help you submit the claims. What we do help you with is the assessment and diagnosis process that will support your claim. Our process involves an initial consultation, an assessment of your diagnosis and gathering the necessary documents. We also partner with you and your advocate/representative to ensure all documentation is accurate and complete throughout the claim process.

The processing time for DVA claims can vary depending on the complexity of the case. Our team works efficiently to ensure that all documentation you require to support your claim is provided to you and your advocate in a timely manner to ensure a faster claim process, but many steps of the process are out of our control.

During the initial consultation, we discuss your specific needs, assess your situation, and outline the steps we will take to assist you, all while ensuring your comfort and understanding of the process.

Ensure you have a stable internet connection, a quiet space for the conversation, and any relevant documents or information about your service and health history.

All costs for your Initial Liability (IL) or Permanent Impairment (PI) assessment are billed to the DVA. Our staff will ask for your paperwork from the DVA to be emailed to us, including the TRN for payment.

We adhere to strict confidentiality and privacy policies to protect your information. Our telehealth platform is secure, ensuring that all communications remain private.

Yes, we welcome the involvement of family members or caregivers, especially if it helps us better understand and support your needs. Please note that our staff is very well trained in understanding veterans, but please let our administrative staff know if you intend to have a support person.

You can begin by contacting us via our website, phone, or email. Our friendly staff will answer your questions and guide you through the process with understanding.